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Manager – Customer Success


Customer Success Engineer (CSE) – UK shift (3 pm – 12 midnight)

Key parameters :

India Evening shift (3.00 pm – 12.00 midnight IST)

5-7 years of solid experience in building web applications

UG or PG degree in Computer Science or I.T.

Description :

Zinrelo is a world leading startup specializing in loyalty rewards programs for businesses. An CSE’s role is to help Zinrelo Clients successfully implement the Zinrelo solution. It is at the heart of a Client’s success with Zinrelo. It is a combination of a customer facing role, technical solutioning and full-stack software development. It involves integrations of Zinrelo product with websites, email tools, mobile applications, and point of sale systems.. Zinrelo is looking for brilliant, creative computer science graduates with 5-7 years of experience with excellent customer communication skills. Candidates should be eager to join a startup that is making a difference for thousands of businesses world-wide.

Job Responsibilities:

– Develop and maintain integrations of the Zinrelo platform with ecommerce platforms, email system, mobile apps, Point-of-Sale, CRMs and ERPs)

– Create API framework to ensure that integrations with Zinrelo platform can be done completely via API.

– Create an app platform where third party developers can integrate their apps with Zinrelo.

– Get on technical solutioning calls during the sales process

– Help Zinrelo Clients with technical integration of the Zinrelo platform into their system

– Get on Client calls along with the Customer Success manager to implement the integration

– Fix HTML/CSS/Javascript Usage issues during implementation

– Work closely with the customer success and engineering to resolve ongoing technical issues faced by Client

– Write small programs to connect Zinrelo platform to Client software

– Summarize technical issues to Client as a follow up to phone calls

– Create custom integration instructions based on client needs.

– Occasionally, travel to meet Clients to solve their technical problems.

Job Requirements :

– UG or PG degree from a reputed college in Computer Science or I.T.

– 5-7 years of experience building web applications and full stack development.

– Prior experience in building an API and webhooks framework is a must

– Prior experience in building and maintaining tool integrations is a plus.

– Excellent verbal, written and presentation communication skills (very important)

– Ability to articulate using MS-PPT presentations

– Experience with source code version control (e.g. CVS) tools a must.

– Ability to use a source code ticketing system a must.

– Experience with Python is desired.

– Experience with HTML/CSS and Javascript is a must.

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