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Customer Service Specialist – BPO


Customer Service Specialist Hyderabad location. No freshers for this role. Minimum 2 years of experience is required. Key skills – Laptop Troubleshooting & Desktop troubleshooting.

What you’ll achieve :

As a Customer Service Specialist, you will be the customer’s advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.

You will :

– Receives customer requests via email, chat or phone related to returns, order status, exchanges and other generic queries.

– Solves moderately complex customer care issues on any contact driver. Provides tier 1 or tier 2 level support in the inbound or outbound process within Care business

– Remains updated with all current policies and procedures and provides resolution within the Care support boundaries

– Records all customer interactions within the database with standard guidelines/SOP- s

– Focused on delivering a positive customer experience during each interaction as per Dell standards

– Take the first step towards your dream career

– Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements :

– 2 to 5 years of professional experience in a customer-facing role

– Strong communication skills in face-to-face interactions as well as on the phone

– Refined problem-solving skills

– Outstanding customer care to solve customer issues in an efficient way, building a seamless customer experience

Desirable Requirements :

– Bachelor’s degree

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