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Direct Hire

Client Onboarding Specialist – Internet/eCommerce


An internal technical role, the Client Onboarding Specialist, will be required to set up customers for immediate success by facilitating the implementation process for new accounts.

As a Client Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure smooth adoption of our product.

Challenges You’ll Tackle :

– Understanding the customer requirements and facilitating the transition of new clients from onboarding to self-sufficiency in a stipulated time frame

– Provide detailed account walkthroughs and assist new customers by educating them and answering any follow-up questions

– Develop in-depth knowledge of our product

– Leverage feedback for continuous improvement to the onboarding process and work-flows

– Collaborate with internal teams including Sales, Product and Quality

– Maintain a high level of process quality and consistency as well as an excellent relationship with the customer

What You’ll Need to Succeed :

– 1-3 years client onboarding experience, preferably in a SaaS company

– Passionate about customer success and driving positive customer outcomes

– Strong interpersonal skills, conducive to team development

– Able to collaborate well with a team, but can also manage their workload independently

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